Jamaica is a country loved by many, the people are so relaxed and happy, they just go about their daily business with no care in the world, if you want to see a firsthand manifestation of the carefree attitude, just take an early morning journey to one on the government offices, you will get the real Jamaican experience.
Customers are often early and waiting to be served, they are many times at the doors of the especially the tax offices long before they are opened. They stand patiently, waiting for the door to be opened, some in a line and those who do not want to wait in a bundle. The security would open the door at the specified time, then, with a great push the bundle all rush to get to the front of the line, disregarding who came before them, only to wait for another 10 to 20 minutes to be served as the attendants take their own jolly little time, behaving as though they are super early and dear you say anything, as that might just frustrate you a little longer to wait as though you have nothing to do.
I often wonder who are these workers accountable to? They reach work whenever they feel, late most times and leave quite early, they even take extended lunchtime and constantly use their cellphones and have a friendly conversation with no regards for the customers standing in front of them. They even take extended breaks with a jam-packed lobby. How can this country ever get to a first-world status if the government worker behaves the way they do especially for tax collection? Why is the time for tax collection shorter than the regular work hours of 9 to 5?
First world status by 2030 is only a paper dream, without a reform of the government workforce, the first-world status for Jamaica will never be a reality. We talk about a reform of security, education, and taxes, we have many policies and strategies that need to be used, ideas on paper are just words, we need action. Policies fix nothing, what does is an action of the policies, not politics.
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